Filament Service Desk Laravel Package

Changed

• BREAKING: Requires Filament ^5.0 (Livewire v4)
• BREAKING: Requires Laravel 11.28+
• Update orchestra/testbench to ^10.0|^11.0

Changed

• BREAKING: Requires PHP ^8.2, Filament ^4.0, Laravel 11+
• BREAKING: Heroicon strings in ->icon() calls replaced with Filament\Support\Icons\Heroicon enum
• BREAKING: Heroicon strings in Blade icon="" attributes replaced with :icon="Heroicon::..." enum binding
• Replace ->reactive() with ->live() across all form components
• Register CSS asset via FilamentAsset for Filament v4 compatibility
• Add package.json with PostCSS build pipeline for custom styles
• Add pnpm-lock.yaml to .gitignore

Migration Guide

If upgrading from 1.x, ensure your project meets these requirements:

• PHP 8.2 or higher
• Laravel 11 or higher
• Filament 4.x

Added

• Dedicated infolist() for Admin TicketResource (2+1 column layout with SLA section)
• Dedicated infolist() for Agent TicketResource (2+1 column layout)
• Dedicated infolist() for User TicketResource (simple layout)
• Dedicated infolist() for User ServiceRequestResource (with KeyValueEntry for form_data)
• Agent ticket queue claim now redirects to the claimed ticket view page

Changed

• Restructure folders for multi-panel to fix duplicate URL slugs

Added

• Initial release
• Admin Panel: DepartmentResource, CategoryResource, TagResource, CannedResponseResource, TicketResource (with relation managers for comments, attachments, history, watchers), SLA resources, EmailChannelResource, KnowledgeBase resources, ServiceCatalog resources
• Agent Panel: TicketResource, CannedResponseResource, TicketQueuePage, AgentDashboardPage
• User Panel: TicketResource, ServiceRequestResource (with wizard), KnowledgeBasePage
• Widgets for all panels
• English and Portuguese (pt_BR) translations
• Laravel Boost integration
• Test infrastructure with Pest
• Service provider, config, and plugin classes