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Laravel Customer Support Laravel Package

a2zwebltd/laravel-customer-support

Portable Laravel helpdesk engine with ticketing, threaded replies, attachments, internal notes, agent assignment, SLA tracking, mail notifications, a Livewire + Flux UI, and optional Nova admin resources.

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Deep Wiki

Context7

v1.2.1

Product-neutral example in the ticket subject placeholder.

v1.0.3

v1.0.2

fixing imgs

v1.0.1

improving emails

v1.0.0

Initial release.

Tickets with threading, attachments (medialibrary), internal notes
SLA tracking with configurable hours per priority
Statuses: Open / Pending / In Progress / Awaiting Customer / Resolved / Closed
Priorities: Low / Normal / High / Urgent
Configurable categories
Email notifications (created / replied / status changed / resolved)
Agent dashboard with All / Unassigned / Mine / Overdue tabs
Optional Nova resources (loaded only when Nova is installed)
Pest test suite with Orchestra Testbench
Laravel 11 / 12 / 13 + Livewire 3 / 4 + Flux UI v2 + Tailwind v4

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