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Laravel Customer Support Laravel Package

a2zwebltd/laravel-customer-support

Portable Laravel helpdesk engine: support tickets with threaded replies, internal notes, attachments (Spatie MediaLibrary), agent assignment, SLA due dates and escalation, mail notifications, events, policies, Livewire + Flux UI, and optional Nova resources.

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Deep Wiki

Context7

v1.0.3

v1.0.2

fixing imgs

v1.0.1

improving emails

v1.0.0

Initial release.

Tickets with threading, attachments (medialibrary), internal notes
SLA tracking with configurable hours per priority
Statuses: Open / Pending / In Progress / Awaiting Customer / Resolved / Closed
Priorities: Low / Normal / High / Urgent
Configurable categories
Email notifications (created / replied / status changed / resolved)
Agent dashboard with All / Unassigned / Mine / Overdue tabs
Optional Nova resources (loaded only when Nova is installed)
Pest test suite with Orchestra Testbench
Laravel 11 / 12 / 13 + Livewire 3 / 4 + Flux UI v2 + Tailwind v4

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